Terms of Service

2.1 Agreement

These Terms are an agreement between you and VAARALABBAYI INDIA PRIVATE LIMITED, which operates NELLGO. By creating an account or using www.nellgo.com or the NELLGO app, you accept these Terms and our Privacy Policy. If you use NELLGO for a business, you confirm you are authorised to accept these Terms for that business.

2.2 Eligibility

You must be 18 or older and able to enter into a binding contract under Indian law. You must give accurate details and keep them up to date. One person may hold only one participant account, and each mobile number may be used for only one account.

2.3 The service

NELLGO lets businesses create feedback forms, share them by link, QR poster, table tent, stand or visiting card, collect responses online or in person, review responses, and see results, summaries and reports. Features depend on the business's plan and may change over time.

2.4 Fees

Participants and collectors: NELLGO is free. If this ever changes, we will tell you at least 30 days in advance, and nothing will be charged without your consent.

Businesses: a 14-day free trial, then a paid plan. Plans, prices and payment terms are set out on www.nellgo.com/pricing and in our Subscription, Cancellation & Refund Policy.

2.5 Your account

Keep your password safe and do not share your account. You are responsible for activity under your account. Tell us at once at hello@nellgo.com if you think your account has been misused.

2.6 Business responsibilities

If you use NELLGO as a business, you agree to:

• state a clear purpose for each form and ask only for information you genuinely need;
• not ask for passwords, card or bank details, government ID numbers, health information or information about children through NELLGO forms;
• give your team roles carefully, and protect any CSV files or reports you download;
• use participant details only for the purpose of your form; not spam, harass, sell, or unfairly profile or discriminate against participants;
• review responses fairly and honestly;
• honour any offer, discount or reward you announce on your posters, cards or forms (NELLGO only displays your offer and is not responsible for providing it);
• handle questions and complaints about how you use the responses you receive;
• follow the Business Customer Data Terms.

2.7 Participant and collector responsibilities

Give genuine, honest answers and true personal details. Do not submit fake, duplicate or paid-for responses, or responses on behalf of someone else unless you are an approved collector following the Collector Terms. Offers and rewards shown on a form are given by that business, not by NELLGO; their conditions and dates are the business's responsibility.

2.8 What no one may do

• Break the law or anyone's rights through NELLGO.
• Upload harmful code, try to get around access controls, or access other accounts or data.
• Copy, scrape or resell NELLGO or its data.
• Upload content that is unlawful, abusive, obscene or that you do not have the right to share.
• Interfere with the service or other users.

2.9 Response review

Businesses may accept or reject responses. NELLGO may review, hide or remove responses, photos or accounts that look fake, abusive or unlawful.

2.10 Content and intellectual property

The NELLGO name, logo, software, designs and website content belong to the Company or its licensors. You keep ownership of the content you add. You give us the permission we need to store, process and display it to provide the service. You confirm you have the right to upload anything you add, including logos and photos.

2.11 Suspension and closing accounts

We may suspend or close an account for serious or repeated breach of these Terms, fraud, security risk, unlawful use or unpaid fees. Where practical and lawful, we will warn you first and give you a chance to fix the problem.

You may close your account at any time by emailing hello@nellgo.com from your registered email address. What happens to your data after closing is described in our Privacy Policy.

2.12 Availability

We work to keep NELLGO available, but we cannot promise it will always be uninterrupted or error-free. We may carry out maintenance, and we may change, add or remove features.

2.13 Disclaimers and liability

NELLGO is provided "as is". Survey results reflect what participants submit, and we do not guarantee their accuracy. To the extent the law allows, the Company is not liable for indirect or consequential losses, or for loss of profits or data. Our total liability for any claim is limited to the fees you paid us in the 12 months before the claim, or ₹1,000 if you have not paid us anything. Nothing in these Terms limits rights that cannot be limited under Indian law. You agree to make good any loss the Company suffers because of your breach of these Terms or misuse of NELLGO.

2.14 Changes to these Terms

We will post updates on this page. For important changes, we will tell you in advance by email or in the app. Continuing to use NELLGO after changes take effect means you accept them.

2.15 Law and disputes

These Terms are governed by the laws of India. Courts at Vijayawada, Andhra Pradesh will have jurisdiction. This does not limit any remedy you have as a consumer under the Consumer Protection Act, 2019. Before going to court, please contact us so we can try to resolve the issue.

2.16 Contact

VAARALABBAYI INDIA PRIVATE LIMITED, 2nd Floor, Shop No. 140, 23-2B/140, Vasavi Pharma Market Complex, Gollapudi, Vijayawada, NTR District, Andhra Pradesh 521225, India. Email: hello@nellgo.com. Grievance Officer: Gopinath Nelluri, Director.

2.17 General

If any part of these Terms cannot be enforced, the rest still applies. If we do not enforce a right straight away, we have not given it up. You may not transfer your account without our consent. Neither of us is responsible for delays caused by events beyond reasonable control. These Terms, with the policies they refer to, are the whole agreement between you and us about NELLGO.