Service Delivery Policy
Effective date: 21 October 2026 · Version 1.0
In short
- NELLGO is an online software service. Nothing is shipped physically.
- Trial access starts immediately, and paid plans are activated within 1 business day of receiving payment.
- QR posters, table tents, stands and visiting cards are delivered instantly as downloadable PDF files.
NELLGO is an online software service. Nothing is shipped physically.
- Trial: access starts immediately after a business signs up.
- Paid plans: activated within 1 business day of receiving payment, confirmed by email.
- QR posters, table tents, stands and visiting cards: delivered instantly as downloadable PDF files in the dashboard. Printing is arranged by the business itself.
- Participants and collectors: access starts as soon as the account is created (collectors after approval).
- Problems with access: email hello@nellgo.com and we will respond within 2 business days.
Service is available across India. For cancellations and refunds, see our Subscription, Cancellation & Refund Policy.
Contact and Grievance Officer
Questions, requests or complaints: hello@nellgo.com
Grievance Officer: Gopinath Nelluri, Director, VAARALABBAYI INDIA PRIVATE LIMITED, 2nd Floor, Shop No. 140, 23-2B/140, Vasavi Pharma Market Complex, Gollapudi, Vijayawada, NTR District, Andhra Pradesh 521225, India.
We acknowledge complaints within 2 business days and aim to resolve them within 30 days.