Privacy Policy
Effective date: 21 October 2026 · Version 1.0
In short
- You must be 18 or older to use NELLGO.
- We collect what is needed to run your account and to send your answers to the business whose form you answered.
- That business's owner and admins see your details; editors and viewers see answers and summaries only. Your data is never shown publicly.
- We do not sell personal data, and we use no analytics, advertising or tracking tools.
- You can ask to see, correct or delete your data by emailing hello@nellgo.com.
1.1 Who we are
NELLGO (www.nellgo.com) is a feedback and insights platform operated by VAARALABBAYI INDIA PRIVATE LIMITED (CIN U46909AP2024PTC117000), registered office at 2nd Floor, Shop No. 140, 23-2B/140, Vasavi Pharma Market Complex, Gollapudi, Vijayawada, NTR District, Andhra Pradesh 521225, India ("NELLGO", "we", "us"). This policy explains what personal data we collect, why, who can see it and the choices you have. It covers our website, the NELLGO app, feedback forms, QR posters and cards, and our support.
NELLGO has three kinds of users: businesses that create feedback forms, participants who answer them, and collectors who gather responses in person.
1.2 Who can use NELLGO
You must be 18 or older to create a NELLGO account or submit a form. We do not knowingly collect personal data from anyone under 18. If you believe a person under 18 has given us their data, contact us and we will delete it.
1.3 What we collect
| From | What we collect | Required? |
|---|---|---|
| Participants | Full name, email, password, age, city or area (with district, state and PIN filled from the city chosen), mobile number | Required |
| Participants | Occupation | Optional |
| Participants | Answers to forms, ratings, comments, reference codes, submission time, review status (accepted, pending, rejected) | Required to submit |
| Participants | Photos, where a form asks for one | Only if the form asks |
| Businesses | Name and email of account users, business name, legal name, GSTIN (optional), business email, address, state, PIN, logo, store address, plan and payment records | Mostly required; GSTIN optional |
| Collectors | Name, email, mobile, application details, responses collected and their review status | Required |
| Everyone | Login session cookie and app preferences (see 1.9) | Required for login |
We check that a mobile number is a valid 10-digit Indian number and that one number is used for only one account. We do not yet verify mobile numbers by SMS code. A GSTIN entered by a business is checked for format only and shown as "Not verified".
We do not store your IP address, device details or location in our database. We do not use advertising or analytics tools, and we do not track you across other websites.
1.4 Why we use it
- To create and run your account, log you in and reset your password.
- To deliver your answers to the business whose form you answered.
- To show businesses results, summaries by age group and area, and reports.
- To prevent duplicate or fake accounts and responses, and to keep NELLGO secure.
- To send service emails: password reset, trial reminders and plan-limit notices.
- To manage business plans, invoices and taxes.
- To answer support requests and complaints, and to meet legal duties.
We do not send marketing messages without your permission. We do not sell personal data. We rely on your consent, on performing our contract with you, on uses the law permits (such as preventing fraud and keeping the service secure) and on legal obligations. We do not make decisions about you based only on automated processing.
1.5 Who can see your data
The business whose form you answered. The business's owner and admins can see your name, mobile number, email, age, city or area, occupation (if given), photos (if any), answers and submission time. Other team members of that business (editors and viewers) see answers, charts and summaries, but not your name, contact details or photos. Businesses can export responses to their own forms as CSV files.
NELLGO's team can view data only where needed to run the service, handle support and complaints, review flagged content and prevent misuse.
Our service providers, only to run NELLGO:
| Type of provider | What they do | Where data is processed |
|---|---|---|
| Database and file storage provider | Stores account data, responses and photos | Mumbai, India |
| Hosting provider | Runs the website and app | Mumbai, India (servers), with a global delivery network |
| Email delivery provider | Sends account emails (name, email, message) | Japan |
These providers may use your data only to provide their service to us, under contracts that require them to protect it. Businesses using NELLGO can ask us for the names of these providers at hello@nellgo.com.
Authorities, where Indian law requires it, or to protect users and the service from fraud or harm.
Your data is never shown publicly. Other participants cannot see your details.
1.6 Roles: NELLGO and businesses
NELLGO decides how account, login, security and billing data is used. For form responses, each business decides why it asks its questions and how it uses the answers it receives; NELLGO provides the platform. Each business is responsible for its own use of responses, including CSV files it downloads. Under India's Digital Personal Data Protection Act, 2023, NELLGO is the data fiduciary for participant, collector and business accounts. Each business is the data fiduciary for the responses it collects and how it uses them, and NELLGO processes those responses on its behalf.
1.7 How long we keep data
| Data | How long |
|---|---|
| Account details | While your account is open. Deleted within 30 days of a closure request, except records we must keep by law. |
| Answers linked to a closed participant account | Personal details removed within 30 days of closure; answers may be kept without your name or contact details. |
| Photos | Permanently deleted 12 months after upload |
| Photos uploaded but never submitted | Deleted after 24 hours |
| Business account data after the account ends | Available to export for 30 days, then deleted within 90 days. |
| Invoices and billing records | As long as tax and company law requires (currently up to 8 years) |
| Backups | Expire automatically on our database provider's rolling backup cycle. |
1.8 How we protect data
Data is encrypted in transit (HTTPS) and at rest by our database provider. Passwords are stored in hashed form. Login uses a secure, HttpOnly cookie. Photos are kept in private storage, have location data removed, and are shown only through links that expire after 10 minutes. Access inside a business account depends on the user's role. No online service is perfectly secure, but we work to protect your data and will act quickly on any incident.
1.9 Cookies and browser storage
We use only essential cookies:
| Name | Purpose | Lasts |
|---|---|---|
| st | Keeps you logged in | 30 days, or until you log out |
| nellgo_phone_later | Remembers that you chose "Not now" when asked to add a mobile number | 1 year |
The app also saves a few display choices on your device (sidebar open or closed, table or card view, when you closed the "Get the app" bar or the welcome banner). These never leave your device. The installed app keeps an offline page on your device. We use no analytics, advertising or tracking cookies, so there is nothing to opt out of.
1.10 Your rights
You can ask us to:
- show you a summary of the personal data we hold about you and who it was shared with, and give you a copy in a common format;
- correct or update your details;
- close your account and delete your data (subject to 1.7);
- withdraw consent you have given, for future use;
- nominate a person to act for you in case of death or incapacity;
- resolve a complaint (see 1.11).
Email hello@nellgo.com from your registered email address. We may ask you to confirm your identity. You can update most profile details yourself in the app. Never send passwords or full card details by email.
1.11 Complaints and grievance officer
Grievance Officer: Gopinath Nelluri, Director, VAARALABBAYI INDIA PRIVATE LIMITED, 2nd Floor, Shop No. 140, 23-2B/140, Vasavi Pharma Market Complex, Gollapudi, Vijayawada, NTR District, Andhra Pradesh 521225, India. Email: hello@nellgo.com. We acknowledge complaints within 2 business days and aim to resolve them within 30 days. If you are not satisfied, you may approach the Data Protection Board of India. Users outside India may also complain to their local data protection authority.
1.12 Changes
We will post changes on this page and update the date at the top. For important changes, we will also tell you by email or in the app before they take effect.
1.13 Governing law
This policy is governed by the laws of India, and courts at Vijayawada, Andhra Pradesh have jurisdiction. This does not take away any rights you have under the laws of the country where you live.
1.14 Users outside India
NELLGO is built for use in India, and our main servers are in Mumbai. If you use NELLGO from another country, your data is transferred to and processed in India, and account emails are processed in Japan. We protect it as this policy describes wherever it is processed. If laws such as the EU or UK GDPR apply to you, you also have the rights to restrict or object to processing and to data portability, and the legal bases in 1.4 apply.
Contact and Grievance Officer
Questions, requests or complaints: hello@nellgo.com
Grievance Officer: Gopinath Nelluri, Director, VAARALABBAYI INDIA PRIVATE LIMITED, 2nd Floor, Shop No. 140, 23-2B/140, Vasavi Pharma Market Complex, Gollapudi, Vijayawada, NTR District, Andhra Pradesh 521225, India.
We acknowledge complaints within 2 business days and aim to resolve them within 30 days.