Business Customer Data Terms
Effective date: 21 October 2026 · Version 1.0
In short
- The business decides why it collects feedback and how it uses the responses; NELLGO provides the platform.
- Owners and admins see participant details; editors and viewers see answers, charts and summaries only.
- Businesses use participant details only for the purpose of the form and keep downloaded files secure.
- Responses can be exported for 30 days after an account ends, then are deleted within 90 days.
These terms form part of the Terms of Service for every business using NELLGO. They cover the personal data of participants that a business receives through NELLGO. Under the Digital Personal Data Protection Act, 2023, the business is the data fiduciary for these responses and NELLGO processes them on its behalf.
5.1 Roles
The business decides why it collects feedback, what it asks, and how it uses the responses. NELLGO provides the platform and processes response data only to deliver the service to the business, keep it secure and meet legal duties.
5.2 What the business receives
| Role in the business account | Can see |
|---|---|
| Owner and admins | Participant name, mobile, email, age, city or area, occupation (if given), photos, answers, submission time, review status; CSV export |
| Editors and viewers | Answers, charts, age-group and area summaries and counts. No names, contact details or photos |
5.3 Business commitments
- Use each form for a clear, lawful purpose and ask only what is needed.
- Do not ask for passwords, card or bank details, government ID numbers, health data or children's data.
- Use participant details only for the purpose of the form. Do not sell them, spam participants, or use them for unrelated marketing without their separate consent.
- Give admin roles only to people who need participant details; remove access when staff leave.
- Keep downloaded CSV files and reports secure, and delete them when no longer needed.
- Honour any offer or reward you announce.
- Answer participants' questions and requests about your use of their responses, and tell NELLGO promptly if a request needs our help.
- Report any suspected misuse, loss or leak of participant data to hello@nellgo.com immediately.
5.4 NELLGO commitments
- Provide the service and maintain reasonable security.
- Use response data only to run, secure and support the service, and as the law requires.
- Limit NELLGO staff access to what is needed for support, review and preventing misuse.
- Tell the business without undue delay if we learn of a breach affecting its data, and help with the response.
- Keep the provider list in the Privacy Policy up to date.
5.5 Providers and locations
Supabase (database and photos, Mumbai), Vercel (hosting, Mumbai with a global delivery network) and Resend (account emails, Tokyo, Japan). We will update this list before adding a new provider that handles response data.
5.6 When the account ends
The business can export its responses for 30 days after its account ends. After that, account and response data are deleted within 90 days, except records the law requires us to keep. Backups expire on their normal cycle.
Contact and Grievance Officer
Questions, requests or complaints: hello@nellgo.com
Grievance Officer: Gopinath Nelluri, Director, VAARALABBAYI INDIA PRIVATE LIMITED, 2nd Floor, Shop No. 140, 23-2B/140, Vasavi Pharma Market Complex, Gollapudi, Vijayawada, NTR District, Andhra Pradesh 521225, India.
We acknowledge complaints within 2 business days and aim to resolve them within 30 days.