Subscription, Cancellation & Refund Policy

3.1 Plans and prices

Current plans, what each includes, and prices are shown at www.nellgo.com/pricing. Prices are in Indian rupees and exclude GST, which is added at the applicable rate (currently 18%) and shown on your invoice.

3.2 Free trial

• Every new business gets a 14-day free trial. No card or payment details are needed.
• We email you before your trial ends.
• The trial does not turn into a paid plan automatically, and we never charge you without your agreement.
• If you do not choose a plan by the end of the trial, your account becomes read-only: you can still log in and view your data, and your existing forms keep accepting responses, but you cannot create or change forms until you choose a plan. Nothing is deleted.

3.3 Paying for a plan

To choose a plan, contact us at hello@nellgo.com or through the app. We send an invoice, and your plan becomes active once payment is received. We currently accept payment by bank transfer or UPI to the Company's account shown on the invoice. When online card or UPI checkout is added, this policy will be updated before it is used.

3.4 Renewal

Plans do not renew automatically. Before your paid period ends, we will remind you and send an invoice for the next period. If it is not paid, your account becomes read-only, as in 3.2.

3.5 Plan limits

If your account reaches a limit of your plan, we will email you. Upgrading lifts the limit.

3.6 Cancelling

You can cancel by emailing hello@nellgo.com from your account's registered email. Your plan stays active until the end of the period you have paid for, then the account becomes read-only. You can export your responses as CSV before then. To have your business account and data deleted, ask for account closure; see our Privacy Policy for timelines.

3.7 Refunds

We will refund in full:

• a payment made twice by mistake;
• an amount charged in error, or more than your invoice;
• fees for a period where NELLGO was unavailable to you for a long time because of our fault, in proportion to that time.

Other than these cases, fees for a period that has started are not refundable, because the trial lets you try NELLGO first. Approved refunds are paid to the original payment method within 7 to 10 business days.

3.8 Requests

Email hello@nellgo.com with your account email, invoice number and what went wrong. Never send passwords, OTPs or full card details. We acknowledge requests within 2 business days and aim to resolve them within 30 days.