Collector Terms

6.1 Joining

Independent collectors apply through NELLGO and may be approved or declined at NELLGO's discretion. Team collectors are added by a business, which is responsible for their conduct.

6.2 How to collect

• Explain honestly who the feedback is for and what it is used for.
• Show or read the NELLGO notice that appears in collector mode before the first question, and record the person's agreement before collecting.
• Never pressure, mislead or pay anyone to answer.
• Record only the person's genuine answers and details. Never invent, copy, duplicate or alter responses.
• Collect only from people aged 18 or older.

6.3 Protecting information

Use participant information only to submit the response. Do not copy, photograph, share, sell or keep it, or use it to contact people for any other reason. Keep your device and login secure. Report any loss or misuse immediately to hello@nellgo.com.

6.4 Review and attribution

Responses you collect are linked to your collector account and may be accepted or rejected by the business. Do not try to influence or manipulate review outcomes.

6.5 Payment

NELLGO does not currently pay collectors or offer rewards. Any arrangement for team collectors is between them and their business. If NELLGO introduces payments, separate written terms will apply.

6.6 Suspension

NELLGO or the business may suspend or remove a collector for fake or duplicate responses, pressuring people, misuse of information, or breach of these terms. You may ask for a review by emailing hello@nellgo.com.

6.7 Relationship

Collecting through NELLGO does not make you an employee, agent or partner of the Company. Team collectors' employment terms are between them and their business.